Domestic Shipping (U.S.)
Processing and Delivery
- Orders are processed within 3-6 business days before shipment
- Estimated total delivery time is 7-14 business days
- You will receive a confirmation email upon order placement
- A tracking number will be sent once your order ships
Pre-Orders
- Pre-order items will ship on the dates listed on the product page
- These dates are estimates and may change
- You will be notified by email of any changes to shipping dates
Shipping Address
- Please verify your shipping address before checkout
- We are not responsible for orders shipped to incorrect addresses
- Customers are responsible for re-delivery fees if a package is returned due to an incorrect address or missed delivery
Liability
- Once a package is marked "Delivered" by the carrier, we are not responsible for lost or stolen items
- Please contact the carrier directly for delivery issues
International Shipping
Shipping Rates
- We offer flat-rate shipping to select countries
- Our rates include most duties and taxes
- Additional fees may apply in some regions and are the customer's responsibility
Processing and Delivery
- Orders are processed within 3-6 business days before shipment
- Estimated delivery time is 10-20 business days (not including customs delays)
- Tracking information will be sent once your order ships
Returns & Exchanges
Return Policy
All sales are final. We do not accept returns, exchanges, or cancellations on any products.
Defective or Incorrect Items
If you receive a defective or incorrect item:
- Contact us within 7 days of delivery
- Email: support@fjl.com
- Include your order number and photos of the defect or incorrect item
- We will assist you with resolution
Why No Returns?
Due to the nature of our limited releases and exclusive designs, we maintain a strict no-return policy. This allows us to keep our inventory fresh and offer the best pricing to our customers.
Cancellations
Orders cannot be cancelled once placed. If you have placed an order by mistake, please contact us immediately at support@fjl.com, and we will do our best to help if the order has not already been processed.
Damaged Packages
If your package arrives damaged:
- Document the damage with photos
- Contact the shipping carrier immediately
- Reach out to us at support@fjl.com with carrier information
- We will work with the carrier to resolve the issue
Contact Us
For any shipping-related questions or concerns, please contact us:
Email: support@fjl.com
Address: Famous Jolly Luxe, [Your Address]
Phone: [Your Phone Number]